Faq
WHEN WILL I RECEIVE MY ORANGES?
Table of the days of delivery depending of the day of the purchase:
Day of the On-line purchase |
Day of the compilation and I send |
Day of arrival to his house |
From Thursday at 1 p.m. up to Monday at 1 p.m. |
Monday |
Tuesday |
From Monday at 1 p.m. up to Tuesday at 1 p.m. |
Tuesday |
Wednesday |
From Tuesday at 1 p.m. up to Wednesday at 1 p.m. |
Wednesday |
Thursday |
From Wednesday at 1 p.m. up to Thursday at 1 p.m. |
Thursday |
Friday |
HOW TO PAY:
Card of credit / debit: Once you have facilitated the necessary information to us to make the payment effective, the processing of your order will be started immediately.
PayPal: By means of the gangplank of PayPal's sure payment (eBay), you will be able to realize your payments comfortably by means of your card of credit / debit.
Bank transfer: When you receive the e-mail with the information of your order, you will have to realize a transfer or revenue for the value of the purchase addressed to NARANJAS ANDALUCÍA, to our number of account: ES49 1465 0100 9619 0055 8994. In the transfer or revenue you will have to indicate us the number of your order.
It is probable that the bank transfer is late in becoming effective from 1 to 4 days, for what there can be some delay in the delivery. The sending of the order will realize once the transfer or revenue is confirmed. andalucianaranjas.com saves himself the right to annul the order if in 14 days we had not received the amount to pay of the invoice.
Against reimbursement: Only to Spain. The order, which delivery will be realized in the indicated direction, will be paid in the moment of his receipt. The payment against reimbursement only the messenger admits money into metal-worker or card of credit / debit to, heels will not be accepted. It doesn´t have any additional post.
ASKED IN PROCESS
So soon as you make come your order to andalucianaranjas.com, this one will be considered to be an order in process. Once received, we will send an e-mail with all the information to confirm to you the receipt of the same one. The orders effected with payment against reimbursement are activated at once.
The orders effected with payment by bank transfer, will be activated once let's have the confirmation of the revenue. Acceding to YOUR ACCOUNT across the email address and your personal key, you will be able to do a complete follow-up of your orders, from the moment of his activation.
AFTER-SALES SERVICE AND RETURNS.
Before any doubt or anomaly related to our articles or sending, we ask you to put in touch with us as soon as possible across our service of attention to the client.
If for any question you do not remain satisfied with your order, you have a term of 7 working days counting from the date of withdrawal of the order, to return it (According to the Art. 44 of the Law 7/1996, of January 15 of Arrangement of the Retail Trade modified by the Law 47/2002, of December 19.)
If you want to realize a return, do not forget to follow the following steps:. He sends an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. to find out about the nature of the return; hereby, we will be able to authorize, to proceed and to indicate you the way of realizing it.
He verifies that the product is in perfect conditions and in his original packing before sending it. In addition, you will have to attach the whole documentation that this one was taking with it. If these requirements were not fulfilled, the product will not be accepted and will return to his origin.
Once let's receive the goods and let's verify that they give themselves all the previous conditions, andalucianaranjas.com will admit the return of the product, and one will proceed to the refund of his amount in the number of account that you have indicated during the process of return.
Bear in mind, that to the time of habitual delivery it is necessary to add him the time of processing of the return. The costs of the sending of the returned products are chargeable to the client, and in no case they will be restored by andalucianaranjas.com, with the exception That the return takes place for fault of the goods or mistake on the part of andalucianaranjas.com
PRIVACY AND SAFETY.
In relation to the fulfillment of the Protection law of Information, we report to you that the personal information that you should facilitate to us across our forms, will be included in our database. His utilization will limit itself to our internal management, with the only end of giving you the best service in the processing of your orders and delivery of our products. This information will be yielded only to companies that collaborate directly in the service, as the companies of transport and bank companies. To agree to be Usuario Registrado implies the acceptance of these terms. Nevertheless, the in force Law 15/1999 of Protection of Information, it allows to exercise the rights of access, rectification, cancellation and opposition, notifying it across our e-mail.
To buy products in andalucianaranjas.com is completely sure in any of the methods of payment that you choose, since all the operations that imply the transmission of personal or bank information are realized by total confidentiality.
andalucianaranjas.com will never have access to the information of your card of credit, not remaining registered in any database. Your personal information will never be sold, exchanged or distributed to any company or entity without explicit assent. andalucianaranjas.com will contact only, with those persons who us move across our forms his desire to be informed it brings over of our products.